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Inspire HR hasn't been tracking my sleep

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‎07-12-2021 19:41 - last edited on ‎07-13-2021 05:06 by Fitbit Moderator

‎07-12-2021 19:41 - last edited on ‎07-13-2021 05:06 by Fitbit Moderator

my inspire HR hasn't been tracking my sleep for awhile and I have tried everything unpairing and resetting. The only thing I haven't done is factory reset. I dont want to do that cause I will loose everything.

 

 

Moderator edit: format

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‎07-13-2021 05:05

‎07-13-2021 05:05

@dmaster89 Welcome to our Fitbit Community. Regarding the sleep tracking issue that your Inspire HR has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

In order to avoid providing the same information, let me know if you restarted your Fitbit device as advised in this help article. In the meantime, check out this help page, which explains how your Fitbit device tracks your sleep.

 

See you later.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-15-2021 10:03

In response to JuanJoFitbit

‎07-15-2021 10:03

@JuanJoFitbit i have restarted it several times

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‎07-15-2021 12:10

In response to dmaster89

‎07-15-2021 12:10

@dmaster89 Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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