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Inspire HR heart rate LEDs suddenly went away

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‎03-05-2020 08:51 - last edited on ‎03-06-2020 08:23 by Fitbit Moderator

‎03-05-2020 08:51 - last edited on ‎03-06-2020 08:23 by Fitbit Moderator

My wife's fitbit HR green LED went away yesterday.  Watch continued to record time, but steps and heart rate were not being reported.

I put it on my wrist, shook it around, swiped my fingers over the contacts, etc.  No light.

Plugged it in.  95% charged.  She plucked it off the charger a few minutes later and the green light came back on again.

Has anyone seen this?  I'm concerned that the fitbit might be starting to fail.

 

 

Moderator edit: updated subject for clarity

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‎03-06-2020 08:26 - edited ‎11-06-2023 04:38

‎03-06-2020 08:26 - edited ‎11-06-2023 04:38

Hello there @Telkwa, welcome to the Community Forums. Thanks for bringing this to my attention. I'm glad to hear the heart rate on your wife's Inspire HR is working again, thanks for troubleshoot the tracker prior to posting here.

We are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on the Inspire HR. In case this happens again, please let me know and I will be glad to further investigate.

In the meantime, we'd like you to perform the following steps below for this situation:

  • Switch the Heart Rate settings from On to Off and manually sync the Inspire HR. To switch the heart rate settings on the tracker, from the main screen of the Inspire HR, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync the Inspire HR. To do so, open the Fitbit app, tap on the Account icon, tap on your Inspire HR's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync the Inspire HR once again. 
  • Once it's done, restart the Inspire HR once again. To do so, press and hold the left button for 8 seconds while it is plugged into the charging cable as if it were charging. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

I'll be around if there's anything else I may do to help you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-06-2020 08:26 - edited ‎11-06-2023 04:38

‎03-06-2020 08:26 - edited ‎11-06-2023 04:38

Hello there @Telkwa, welcome to the Community Forums. Thanks for bringing this to my attention. I'm glad to hear the heart rate on your wife's Inspire HR is working again, thanks for troubleshoot the tracker prior to posting here.

We are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on the Inspire HR. In case this happens again, please let me know and I will be glad to further investigate.

In the meantime, we'd like you to perform the following steps below for this situation:

  • Switch the Heart Rate settings from On to Off and manually sync the Inspire HR. To switch the heart rate settings on the tracker, from the main screen of the Inspire HR, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync the Inspire HR. To do so, open the Fitbit app, tap on the Account icon, tap on your Inspire HR's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync the Inspire HR once again. 
  • Once it's done, restart the Inspire HR once again. To do so, press and hold the left button for 8 seconds while it is plugged into the charging cable as if it were charging. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

I'll be around if there's anything else I may do to help you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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