Inspire HR heart rate and sensor issues

[Gemmaj2910]

For the past 2 days my fitbit inspire hr hasn't been tracking my heart rate. The green lights on the back aren't flashing. I've tried charging it, and restarting. But nothing happens when I hold down the button when it is connected to the charger. 

Any ideas as to how to fix this please?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Gemmaj2910, welcome to our Fitbit Community. Regarding the heart rate tracking and sensor issues that your Inspire HR has experienced, I appreciate the time spent trying to get them resolved before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your Fitbit device and see if it tracks your heart rate properly.

Keep me posted on the outcome.

[Gemmaj2910]

Hello, Thank you for your message. I have tried everything in the article.
Including restarting which it did actually do this time (although no
vibrate after the smiley face) and nothing has changed.

There are no lights on the back of the tracker and it therefore cannot
track my heartbeat. What would you suggest I do next please?

[JuanJoFitbit]

Hi @Gemmaj2910, thank you for getting back and trying the recommended steps. I was able to get in touch with our Support team and was told that they assisted you via phone and email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀