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Inspire HR heart rate data not syncing to current date

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‎01-20-2020 22:05 - last edited on ‎01-22-2020 08:14 by Fitbit Moderator

‎01-20-2020 22:05 - last edited on ‎01-22-2020 08:14 by Fitbit Moderator

My Inspire does not sync the HR to the present day. The rest of the syncs are up.to date and the HR graph shows "today" but with no measurements... For instance, it is tuesday now but with the latest sync it is only showing HR measurements up to last saturday...

 

 

Moderator edit: updated subject for clarity

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‎01-22-2020 09:08 - last edited on ‎01-21-2025 07:45 by Fitbit Moderator

‎01-22-2020 09:08 - last edited on ‎01-21-2025 07:45 by Fitbit Moderator

@KarinS2019 A warm welcome to our Community! Sorry for the delay in my reply.

Let me help you with your heart rate data not showing on your account. Start by logging out from the app, restart your phone and log back in. After this I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.

Let me know how it goes.

Alvaro | Community Moderator

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