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Inspire HR heart rate information inaccurate

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‎12-18-2020 13:47 - last edited on ‎12-21-2020 10:37 by Moderator Alum

‎12-18-2020 13:47 - last edited on ‎12-21-2020 10:37 by Moderator Alum

I got a Fitbit HR through my insurance in January of 2020. The first one crapped out within 3 or 4 months. They were good and sent me a replacement quickly @ no charge. Now its broken again!

 

It's not reading my heart rate correctly! I will be working my at the gym and it reads '70 BPM.' Then I'll be doing the dishes and it'll read 107 BPM? I've already 'cleared user data' to no avail.  Also I did a reset by holding down the button and hooking up to the OEM charger.  

 

 

Moderator Edit: Clarified subject

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‎12-20-2020 01:17

‎12-20-2020 01:17

Hi @MIchaelV82 Your best bet is probably to contact Customer Support again

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-21-2020 10:37

In response to NellyG

‎12-21-2020 10:37

It's great to see you here, @MIchaelV82 and @NellyG, thanks for the input.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this heart rate issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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