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Inspire HR heart rate light not flashing and battery drains fast

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‎07-09-2020 19:34 - last edited on ‎07-12-2020 16:49 by

‎07-09-2020 19:34 - last edited on ‎07-12-2020 16:49 by

My fairly new Inspire HR that I got 6-7 months ago is having multiple issues. As of a couple days ago, the battery dies in less than a day. I also noticed that my green heart rate light is no longer on or flashing. I have reset it, cleared data, removed and re-setup devices. Nothing is working. Please advise a fix or provide instruction on how to get a replacement. 
thank you!

 

 

Moderator edit: subject for clarity

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‎07-12-2020 16:48

‎07-12-2020 16:48

Welcome to the Fitbit Community, @Anicholson.

 

I am sorry to hear that the battery on your Inspire HR is draining fast and the green heart rate light is no longer on or flashing. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

 

You can take a look at this page for more information about the warranty policy.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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