Inspire HR heart rate monitor isn't working

[DaveMBrook]

The Heart rate monitor sync with the app is intermittent. The green light at the back is sometimes working. I’ve tried resetting, switching on and off, cleaning the back, and more, but nothing seems to work. Any ideas?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @DaveMBrook. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. 

To better assist you, please confirm that you've tried the following steps:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Inspire HR, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Inspire HR. To do so, open the Fitbit app, tap on the Account icon, tap on your Inspire HR's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your Inspire HR once again. 
• Next, confirm that your Inspire HR is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?

[chrissie2700]

dunno if this worked for dave and I dont know whether its worked at all, hmmm nup just checked, so as it used to check my heart rate, why doesnt it now?

[MarreFitbit]

Hi there, @chrissie2700. Welcome on board. Thanks for the details provided in your post about the issue with your Fitbit device. 

To better assist you, may I know if you did try all the steps I recommended above? 

Looking forward to hearing from you. 

[chrissie2700]

you may ask and no is the answer. I couldnt turn my fitbit off, it doesnt
turn off.