Inspire HR heart rate not accurate

[bazxa]

My recorded heart rate is anywhere between 40 and 60 BPM below actual heart rate, measured manually at the wrist and on gym machines.

This gross inaccuracy is potentially LEATHAL, at best extremely dangerous and unreliable.

It has the latest software, has been reset, is fully charged. I have tried a tighter band, using the other wrist. I have read all the other posts about inaccuracy, nothing has changed the performance of this inspire.

It partially sync's to a Samsung s9 and will not show current pulse, software is enabled.

This is not an inconvenience, it is a disastrously dangerous defect on a product less than 2 months old.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@bazxa A warm welcome to the Community. Thanks for letting me know that your Inspire HR has the latest firmware version. 

I appreciate the troubleshooting tried and the details shared. Thanks for the research done prior to posting. 

We use green LEDS because they maximize the signal detected from the capillaries near the surface of the skin. The optical heart-rate sensor also uses infrared light to determine when the device is on your wrist to improve the accuracy of your heart-rate data. The data that you're getting from gym machines is tracked using other algorithms and this might be the reason why you'll get different data. 

I would like you to follow the tips mentioned in this article to improve the accuracy of your heart-rate reading on your Inspire HR. 

I'll be around if you have any additional questions. 

[bazxa]

Thanks for the advice.

The help line has proven useless.

Previously read and implemented in an attempt to obtain accurate readings. with the tracker fitted no light is escaping, confirmed in a dark room and no reason other than poor quality for the errors encountered.

Please note that the gym machine readings were confirmed manually. 

[SilviaFitbit]

@bazxa Thanks for getting back. 

I appreciate that you mentioned you've contacted our Support team. Your feedback and comments are appreciated, we're always striving to improve our services offered. If you would like, I could reopen your case for further assistance and they can continue helping you. 

I'll be around if you have any additional questions. 

[bazxa]

Fixed, I took it back and was recommended a charge 3. it connects easily, however is too is grossly inaccurate.

Today with max pulse at 156 Bpm the fitbit showed less than 120.

I will return this and it is my last Fitbit product. this is extremely disappointing

Fitbit, it is time to fix these problems, there are literally 100's of people experiencing the same inaccuracy and connectivity problems.

It is not worth wasting time with support, they can't fix a poor product.

[SilviaFitbit]

@bazxa I appreciate you mentioned you bought a Charge 3. Sorry you've had to deal with this.

We're always working on improving features offered in watches and trackers. Our Support team is always here to assist you helping you sorting this out, if the recommended troubleshooting doesn't work, they always have options to offer. 

Hope you could give Fitbit another opportunity in the future.