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Inspire HR heart rate not working/no green lights

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‎03-05-2021 06:47 - last edited on ‎03-07-2021 14:11 by Fitbit Moderator

‎03-05-2021 06:47 - last edited on ‎03-07-2021 14:11 by Fitbit Moderator

After the app crash that happened Thursday, my Inspire HR battery died overnight, even though it had a reasonable amount of charge left when I went to bed. I charged it in the morning but at some point after that it completely stopped tracking HR and the green lights on the back that used to flash are not working now. I have tried restarting, uninstalling and reinstalling it into the app, and even deleting the user data in it. I checked every setting, on the device itself and in the app. I tried every step in every post I can find on this forum. Nothing works. Please help. 

 

 

Moderator Edit: Clarified subject

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‎03-05-2021 07:05

‎03-05-2021 07:05

My heart rate gone off today too, although I think I may have died in my workout this morning! But like you I've tried everything. 

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‎03-08-2021 06:22

In response to Treasuretrove

‎03-08-2021 06:22

@Treasuretrove @SallyNevermind Welcome to the Community. 

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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