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Inspire HR heart rate stopped working

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‎03-11-2020 01:27 - last edited on ‎03-12-2020 05:55 by Fitbit Moderator

‎03-11-2020 01:27 - last edited on ‎03-12-2020 05:55 by Fitbit Moderator

The heart rate monitor has stopped working on my Inspire HR, the green light has also stopped appearing.  

I have tried everything that has been previously mentioned in the forums, resetting it, wiping user data, disconnecting and reconnecting, I've made sure the app and device are up to date. 

But nothing seems to work, help, please!

 

 

Moderator edit: updated subject for clarity

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‎03-12-2020 06:02

‎03-12-2020 06:02

@Anner123 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Inspire HR heart rate not working and thank you for troubleshooting this issue. Since the issue persist I suggest you let our Support team know about this. I noticed that you already have a ticket with them so keep working with the team to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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