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Inspire HR heart rate stopped working

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‎04-01-2021 11:15 - last edited on ‎04-01-2021 17:53 by

‎04-01-2021 11:15 - last edited on ‎04-01-2021 17:53 by

My Inspire HR heart rate monitor stopped working yesterday morning.  I checked Community and have performed every suggestion given.  Cleared user data (3 times), re-booted device several times, un-paired device and paired again as a new device, removed device completely and re-added, checked to ensure HR is turned on, and anything else someone else tried.  It still does not work - no green lights flashing.  I even changed clock faces because that worked for an earlier problem, but no luck.  This device is only 9 months old.  What can be done to fix or repair this?

 

 

Moderator edit: subject for clarity 

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‎04-01-2021 17:53

‎04-01-2021 17:53

Welcome to the Fitbit Community, @DebHRFB.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

 

Have a nice day!

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