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Inspire HR heart rate stopped working

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‎01-18-2022 03:59 - last edited on ‎01-22-2022 07:13 by Fitbit Moderator

‎01-18-2022 03:59 - last edited on ‎01-22-2022 07:13 by Fitbit Moderator

My Inspire HR is not measuring heartbeat anymore and shows the heart icon with (--) next to it. I tried many solutions and all didn't work. Please help!

 

Solutions tried and failed:

- Settings App => Heart Rate ON

-Hard reset using clear user data

-Reboot device

-Turn Heart rate off => Sync with Phone, Turn On, Sync again

-Unpair the watch from the app, unistall the app from phone, reinstall and re-pair

-Clean the sensor with Alcohol Swap

 

Moderator Edit: Clarified subject

 

 

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‎01-22-2022 07:13 - edited ‎08-10-2023 03:56

‎01-22-2022 07:13 - edited ‎08-10-2023 03:56

Hi there, @Ibrahim_Ashour. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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