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Inspire HR heart rate stuck

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‎07-18-2020 06:03 - last edited on ‎07-19-2020 15:07 by Fitbit Moderator

‎07-18-2020 06:03 - last edited on ‎07-19-2020 15:07 by Fitbit Moderator

I have now spent hours trying to reset to reboot the heart rate feature. My resting heart rate is stuck on 58 and the real time isn't working at all. I have read all the previous fixes and nothing is working. Only had the FB a few weeks - so far an pretty umimpressed with how much it faults and how bad the user guides to fixes are. Can someone please help. 

 

Moderator Edit: Clarified subject

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‎07-19-2020 15:06

‎07-19-2020 15:06

Hi @Lnnmac, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this situation can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎07-22-2020 01:46

In response to RicardoFitbit

‎07-22-2020 01:46

No - the support team didn't help.

 

They asked me to do everything I had already done a million times to resolve the issue - on the basis of the help pages and nothing worked. Then they asked me to check I had done something as per the link they attached on live chat. After using the link I was disconnected and had to queue all over again. So - probably the person I was chatting to didn't have a solution for me and decided to get rid of the call.

 

After queuing again I simply asked to return and receive a refund. No solution to an issue that clearly tonnes of people are having and the customer service is woeful. 

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‎07-22-2020 18:27

In response to Lnnmac

‎07-22-2020 18:27

Your reply is appreciated @Lnnmac.

 

Thanks for the details that were shared with me, I can understand your frustration. Unfortunately, I do not have access to the information that they provided to you nor your account details to further assist you with this, therefore, my best advice is to contact them back if you have any questions about the outcome of your case.

 

Don't hesitate to ask me any additional questions you may have. 

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‎07-16-2022 08:57

‎07-16-2022 08:57

basically u are FOOKEK. lol... 
Same thing has happen to mine... they keep telling u to reboot, wear it up to fingers. lol
They refuse to say their product might just be breaking down. lol

 

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