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Inspire HR heart rate tracking accuracy concern

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‎11-17-2020 09:44 - last edited on ‎11-17-2020 16:22 by Fitbit Moderator

‎11-17-2020 09:44 - last edited on ‎11-17-2020 16:22 by Fitbit Moderator

I've had my inspire hr for 6 months but over the past couple of weeks I've noticed that my heart rate is jumping to 120ish at times and when I take my pulse it's actually in the 60s. I tried a restart and that doesn't seem to have solved the problem. Can anyone help?

 

Moderator Edit: Clarified subject

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‎11-17-2020 16:22

‎11-17-2020 16:22

Hi @Howie83, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Heart-rate tracking can be affected by several factors including air temperature and device location on your arm. For more information about this, please check our help articles:

 

 

However, if your heart-rate tracker seems inaccurate after taking the recommendations into account, please reply with answers to the following questions so I can further investigate:

 

  1. What were you doing when you noticed the problem? If you were exercising, specifically what types of exercise?
  2. Were you wearing the Fitbit device particularly tight or loose?
  3. What was the position of the Fitbit device on your wrist? 

 

I'll be waiting for your reply if further assistance is needed.

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‎11-19-2020 06:53

In response to RicardoFitbit

‎11-19-2020 06:53

Hi, I've tried following steps and loosened strap because I thought that might be the problem. I noticed today that it again was showing 110 and when I took my pulse it was on the 60s. 

I have not been exercising on the occasions that this issue has happened, just sitting. Top of strap sits approx. 3 finger tips down from bottom of hand. Very technical measurement sorry 😂

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