Inspire HR heart rate tracking accuracy

[Mary362]

I find the heart rate monitor on the Inspire HR very inaccurate when doing aerobics. I have done everything suggested, cleaned the back, turned it on and off, adjusted the place on my wrist. This is my second one, and both have been equally inaccurate. My sole purpose in purchasing this was to monitor my heart rate , as I already have a Fitbit One to count steps. The BPM increases very rapidly, then a few seconds later, it drops 20 points. Or the opposite happens, it records low BPM and I know my heart rate is much higher. I do not think it should be offered on the smartwatches unless the accuracy can be improved.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Mary362, welcome to the Community Forums!

Thanks for bringing this to our attention and for all the details that were shared in your post, I understand how frustrating this situation can be for you. Our Support team informed me that they already provided you assistance to resolve this situation back in September. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Robbymendez]

Same issue. Matchs up pretty good on the machines then it goes crazy when I start doing my own cardio.