Inspire HR hour slept screen has disappear

[Stromy93]

Updated to the new OS.  Since the update, my hour slept screen has disappear completely.  Only place it appears is on the app.  I've tried rebooting/restarting the device with no luck.  Have unpaired the device from the app and repaired the device.  

Moderator Edit: Clarified subject

[AlejandraFitbit]

Hey @Stromy93, it's great to see you here.

Thanks for troubleshooting this sleep issue. I would like to know if you keep experiencing this problem? Are you able to see your sleep information now? Just to be clear, you can see in this in the app but no in the device?.

I hope to hear from you soon.

[Stromy93]

Finally got the screen back.  But seems now that I'm having issues with the FitBit and/or the app in measuring my sleep.  Keep breaking it up to where it's not analyzing the sleep patterns whatsoever.  I have to often go back and readjust the times to get the hours to combine.  Then not analyzing the sleep patterns.  Have rebooted the FitBit almost daily and rebooted the cell phone daily.  No luck.  Getting to where the only time I get a reliable reading is when I sleep more than 10 hours in a day.  

[AlejandraFitbit]

Thanks for getting back and for the information, @Stromy93.

If you keep having problems with your sleep information, I recommend trying the following:

1. Make sure to not take off your tracker during the night.
2. Do you remember being awake during the night? If yes, that solves it! Keep in mind that your tracker will detect if you are awake and will stop the sleep tracking process. If no, proceed to step three.
3. Restart the tracker. See instructions in the help article: How do I restart my Fitbit device?.
4. Confirm that the tracker is snug on your wrist (with an HR tracker, the lights shouldn't be visible).
5. Try sleeping with the tracker on your non-dominant hand.
6. If the setting was set to sensitive, please switch it to normal. 
7. If steps 1-6 do not solve the issue, I suggest manually editing the sleep log to reflect the time slept. See instructions in the article: How do I edit my sleep history in the Fitbit app?.​

Keep me posted.

[Stromy93]

As I've said, I've already restarted the device several times.  No work.  Also I've tried both sensitive and normal with no luck.  Many times I've got to edit the sleep history.  But that doesn't help the analysis part of the sleep.  All the steps provided, I've done with no luck.

[AlejandraFitbit]

I appreciate all the information, @Stromy93.

We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.