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Inspire HR hourly steps not matching on app

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‎07-29-2020 13:33 - last edited on ‎08-03-2020 12:52 by Fitbit Moderator

‎07-29-2020 13:33 - last edited on ‎08-03-2020 12:52 by Fitbit Moderator

The hourly steps on my FitBit and app do not match. I always lose an hour. Any ideas? I've tried, restarting FitBit, restarting phone and uninstalling app. No results.

 

 

Moderator Edit: Clarified subject

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‎08-03-2020 13:02 - last edited on ‎06-21-2025 04:45 by Fitbit Moderator

‎08-03-2020 13:02 - last edited on ‎06-21-2025 04:45 by Fitbit Moderator

@SunsetRunner I hope you're doing well!

Let me help you with your hourly steps not matching between your tracker and your app and thank you for troubleshooting this issue. I suggest you log out from the app, restart your phone and log back in. If the issue persists then remove the reminders to move, save and sync then add them again.

Let me know how it goes.

Alvaro | Community Moderator

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