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Inspire HR inaccurate resting HR

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‎01-04-2021 17:52 - last edited on ‎01-19-2021 16:22 by Fitbit Moderator

‎01-04-2021 17:52 - last edited on ‎01-19-2021 16:22 by Fitbit Moderator

Soooo, for months I had been having trouble with my Inspire HR jumping from 65-69 (my normal heart rate range) to 120's, called Fitbit, reset it, waited a week...doing same thing...called back to Fitbit, sent a replacement face, got it today, charged it, set it up, and BAM, wasn't even on an hour before HR jumped to 120's...I have taken my HR with Blood Pressure Monitor and manually and every time it is in my range noted above 65-69.  I think I am just about done with the Inspire HR or Fitbit in general.  I don't know how they can promote a product with this dysfunction.  I have read on the community board of others having the same exact problem.  I got it mainly for the sleep and HR function...maybe I need to research other brands with these functions.  Any ideas from the Fitbit community?  I have an Android OS.  At this point I am very frustrated....

 

Moderator Edit: Clarified subject

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‎01-19-2021 16:22

‎01-19-2021 16:22

Hi @GizmoLiz31, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Let me know if you have any additional questions, I'll be around.

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