Inspire HR inaccurate step detection

[Hootie16]

I bought my first fitbit yesterday.  The Inslire HR.  I had every expectation that paying $100 for a fitbit product would result in a reliable product for tracking something as simple as steps.  WRONG.  I logged 2000+ steps just sitting on my couch!!!  Another 500 driving to work.  When I chatted with a fitbit representative, he admitted there is a problem with the Inspire HR being faulty with step count and that I should just wait for the update....for which there is no timeline.    So I am expected to wait to use my BRAND NEW fitbit for an indefinite amount of time.  Excuse me.....what?!?!  

Is this how fitbit does business?  They leave a product on the shelves that they know has issues?   They are selling fitness trackers for $100 that they know don't accurately track steps?  That is like selling a phone that doesn't make calls.  

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Hootie16 I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your Inspire HR step detection. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking. For example, this may happen when you are playing the drums, burping a baby or clapping. It can also happen while driving. You can negate these steps by logging a driving activity. You can try wearing your device on your non-dominant hand but select that hand as dominant on the device’s settings to make it less sensitive to movement.

Let me know how it goes.