help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR is completely bricked

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2021 18:55

‎09-12-2021 18:55

I've had my Fitbit for maybe a year or two and about a week ago, I noticed that it wasn't scrolling to other screens -- just showing the time. And about 3 days ago it just stopped working. It wouldn't turn on or sync to my phone. I cleaned the terminals and put it on charge and got it up to about 80-something percent per the app but it still wouldn't turn on.

 

I stupidly followed the advice of another user and unpaired my device but now can't pair it again. I can't pair it to any device. I can't turn it on. I can't do anything. It seems totally bricked.

 

What can I do?

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-13-2021 05:06 - last edited on ‎11-15-2024 13:15 by Fitbit Moderator

‎09-13-2021 05:06 - last edited on ‎11-15-2024 13:15 by Fitbit Moderator

@Sara.hR Thanks for joining us.

Sorry to hear about this and thank you for troubleshooting this issue. I suggest you restart your tracker by following these instructions on our Help site.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎09-19-2021 05:22

In response to AlvaroFitbit

‎09-19-2021 05:22

Did that all of that. It didn't work.

I also cleaned it with isopropyl alcohol and tried several outlets and contacted support. Still nothing.

Best Answer
0 Votes

‎09-19-2021 06:18 - last edited on ‎11-15-2024 13:15 by Fitbit Moderator

In response to Sara.hR

‎09-19-2021 06:18 - last edited on ‎11-15-2024 13:15 by Fitbit Moderator

@Sara.hR since you are already in contact with our Support team please keep working with them to find a solution.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes