Inspire HR is dead

[Kinneil21]

My Fitbit Inspire HR has been working perfectly up until two days ago. I put it on charge and nothing. It didn't even vibrate which is unusual. I went through all the procedures as per community but still nothing. I missing using my Fitbit. Any other suggestions 

[DavideFitbit]

Hello @Kinneil21, welcome to the Fitbit Community forums. Sorry for the late reply. 

Thank you for your reply and confirming that you already went through all the procedures found in the Community. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[ccallon]

I have them same problem. Did anyone get a response on how to fix this? 😢

[DavideFitbit]

Welcome to the Community forums @ccallon. 

Thank you for confirming that you're having the same problem with the Inspire HR that is no longer responding. 

Before considering other options, could you please also confirm if you already tried the restart procedure as described here? 

In addition, in case this is related to the battery, please make sure that you've followed the steps provided in this article for battery not charging. 

Please keep me posted.  

[Mperry74]

I have the same problem as described above. I have tried all the steps to restart and nothing.  Please advise what the next step is.  Thank you

[DavideFitbit]

Welcome to the Fitbit Community forums @Mperry74. 

Thank you for sharing that you've been experiencing the same inconvenience with your Inspire HR and that you already tried a few troubleshooting steps. 

In addition to the restart procedure mentioned earlier, could you please confirm if you already tried the steps listed here? In case this problem is related to the battery.  

Please keep me posted. 

[Mperry74]

I have done all of those steps. I have checked the outlet, tried it on the computer and nothing. I have only had it for less than a year. It worked fine yesterday morning. 

[DavideFitbit]

Hello, thank you for your reply and confirming that you already tried all the suggested troubleshooting steps @Mperry74.  

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Let me know if you have further questions. 

[Wildcatco]

I have attempted all these steps and my Fitbit had not turned on, vibrated, even the light in the back is out.  What can I do?

[DavideFitbit]

Hi, welcome to the Community forums, @Wildcatco. 

I appreciate the details that you've provided and for confirming that you're having the same problem with the Inspire HR. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've sent you some instructions. In this case, I recommend that you continue the communication with them so they can let you know how to proceed. 

Have a good day.