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Inspire HR is fine, but app and website not working

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‎03-08-2021 09:51

‎03-08-2021 09:51

My Inspire HR is fine, tracking steps and sleep, but when I sync, that data does not transfer to the app or the website.  The website has been wonky for a week now.  Any help??

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‎03-09-2021 03:31 - edited ‎03-09-2021 03:35

‎03-09-2021 03:31 - edited ‎03-09-2021 03:35

@lizvocal I hope you are doing fine.

 

Let me help you with this. Your tracker's data need to sync in order for it to show on the app and website so I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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