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Inspire HR is losing active minutes

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‎01-06-2021 12:50 - last edited on ‎01-11-2021 04:05 by Fitbit Moderator

‎01-06-2021 12:50 - last edited on ‎01-11-2021 04:05 by Fitbit Moderator

This afternoon I walked for 40 odd active minutes and now they have vanished. Same thing for the last 3 days. Ideas on how to keep them?

 

 

Moderator edit: updated subject for clarity

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‎01-11-2021 04:05

‎01-11-2021 04:05

Hi @GILLIAN1, welcome to our Fitbit Community. Since you mentioned that your Inspire HR is losing active minutes, I'd like you to restart it as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your active minutes.

 

Finally, monitor your Inspire HR during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-21-2021 04:23

In response to JuanJoFitbit

‎01-21-2021 04:23

I did the restart before I put my complaint in as restarting didn’t help at all.  I still lose my active minutes if I go over the high teens (in minutes). I also tried raising my target number but unfortunately I am now having to isolate so I ain’t going anywhere just now. Grrrrr!
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