Inspire HR is not charging

[Mel19834]

Hi Goulding some one please help my fit bit inspire went dead yesterday and now won't charge has been on charge all night and notting have tried wiping it and pluging in to another plug still notting 11 months old.

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

Hi @Mel19834, welcome to our Fitbit Community. I'm sorry to hear that your Inspire HR is not turning on or taking a charge. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

After this, charge your Inspire HR for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.

[JonK85]

My Inspire HR is not reacting to anything, either. The screen stays dark. It doesn't vibrate when I attach it to the charger, and there is no flashing light on the back. I can't tell if it's charged or not, because the screen stays dark. The app on my phone seems to indicate it has a full charge, but it hasn't synced for over 48 hours now.

[JonK85]

And I've tried everything in this help article. I've also tried a bunch of solutions on YouTube but nothing helps. I can't seem to find anyone in the same situation as me. (Other people have flashing lights, or they can restart the device no problem.)

[LiliyaFitbit]

Welcome to the Fitbit Community, @JonK85.

Thank you for joining the thread and sharing the details of the issue with your device. I appreciate your troubleshooting efforts and thank you for sharing the link of the help article. I was able to see that you have already contacted our Support team regarding this and that they were able to assist you. Thank you for your time and efforts.

See you around.