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Inspire HR is not connecting to android phone

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‎10-11-2020 07:06 - last edited on ‎10-12-2020 11:51 by Fitbit Moderator

‎10-11-2020 07:06 - last edited on ‎10-12-2020 11:51 by Fitbit Moderator

It won't even show up as a device but on Bluetooth, it has its name but when I try to connect it won't let me tap on it.

 

 

Moderator Edit: Clarified subject and added label

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‎10-12-2020 11:53

‎10-12-2020 11:53

@Jack234 It's good that the community is growing! 

 

Let me help you with your Inspire HR not syncing with your phone. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

 

I also moved your post to the correct board.

 

Let me know how it goes.

Alvaro | Community Moderator

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