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Inspire HR is not tracking steps accurately

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‎02-09-2021 10:35 - last edited on ‎02-10-2021 03:15 by Fitbit Moderator

‎02-09-2021 10:35 - last edited on ‎02-10-2021 03:15 by Fitbit Moderator

My inspire 2 is a day old and it isn't accurately counting steps. I've tried all the trouble shooting tips, I've restated it about 6 times today, aswell as deleting and reinstalling the app. Out of 100 steps of counted 18

 

Any ideas on what I can do. I didn't buy it through the firbit website (I got it through a carers website) so I can't return it for a refund.

 

 

Moderator edit: updated subject for clarity

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‎02-10-2021 03:14

‎02-10-2021 03:14

Hi @Meh1613, welcome to our Fitbit Community. Regarding the steps tracking issue that your Fitbit Inspire has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat and email. Don't hesitate to get back to them with the reference number they provided in case you need further assistance.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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