Inspire HR is showing the wrong time after switching phones

[HoningKonijntje]

I bought a new samsung phone but now my timing is hours off. Do I need to re-set-up

my phone to get in sync again.?

Moderator Edit: Clarified subject

[Julia_G]

Hi, @HoningKonijntje , are you saying that the time on your Fitbit is no longer correct?  To get the time correct you will need to sync your Fitbit with your new phone.

Have you downloaded the Fitbit app onto your new phone?  You will need to download the app and log in using your same Fitbit email address and password that you used on your old phone.  When you do you should see all your old stats there and also your Fitbit device.  Your Fitbit should start to sync when the app opens.  If not you can click on the device name in the app (Inspire/Inspire HR) and choose “sync now”.

if you still have your old phone you may need to remove it from your Bluetooth settings on the old phone so that it is able to pair with your new phone.

Please post again if I have misunderstood your question giving as much detail as possible.  Welcome to the forums!

[MarreFitbit · Accepted solution]

Hi there, @HoningKonijntje. Welcome to the Community Forums. 

I'm wondering the same as @Julia_G, so we'd appreciate if you can provide us more details of the issue so we can better assist you. 

In the meantime, please make sure that your new phone meets the requirements listed here. Also, as @Julia_G has mentioned and suggested, please make sure you've removed your Inspire HR from your old phone's Bluetooth settings. 

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

Also, I'd like to know if you're also using MobileTrack? If so, please note if you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you do have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device?