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Inspire HR is showing the wrong time and it won't sync

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Suddenly shows the incorrect time. Doesn't sync with my Samsung phone apps.

Moderator Edit: Clarified subject

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Hi there, @Mam28. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Inspire HR is not syncing nor showing the correct time. I will do my best to help you with this! 

Since  your Inspire HR is not syncing, the time will be showing wrong as your Fitbit device uses the time of the device you're syncing with. With that being said, please follow the troubleshooting steps provided here Why won't my Fitbit device sync? 

Once you manage to sync your Inspire HR, the time should be corrected. Nevertheless, if the issue is still not solved, but you can confirm that your Inspire HR is syncing, please try changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


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My phone shows the correct time, the fitbit is 5 hours off.

Sent from my Verizon, Samsung Galaxy smartphone
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@Mam28 Thanks for the details provided. 

Did you make sure that your Inspire HR is syncing? As mentioned above, please bear in mind that your Fitbit device will show the wrong time if it hasn't synced. 

Maria | Community Moderator, Fitbit


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