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Inspire HR is stuck on Fitbit logo screen

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‎06-20-2021 12:02 - last edited on ‎06-21-2021 06:10 by Fitbit Moderator

‎06-20-2021 12:02 - last edited on ‎06-21-2021 06:10 by Fitbit Moderator

I’ve had my Inspire HR for about a year. Love it, does everything I want & easy to use. 2 days ago, charged overnight & in the morning I was unable to start an exercise using the device, all day I was unable to scroll (to see steps taken, or calories consumed). By 2 pm the battery was at 25%. I looked through the community posts for similar issues, I tried restarting my device, restarting my iPhone (the app is working fine & syncing fine also). Recharged overnight again, in the morning the device seemed stuck in notifications, pressing the side button to back out worked for a second & then the device would go back into the notifications. And again battery died really fast maybe 7hours. Recharged again overnight & this morning was able to see the clock for about an hour, then the Fitbit symbol & #100 appeared on screen & I couldn’t do anything. Battery died in less than 4 hours. 

Please help!

 

 

Moderator edit: updated subject for clarity

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‎06-21-2021 06:09 - last edited on ‎02-10-2025 11:08 by Fitbit Moderator

‎06-21-2021 06:09 - last edited on ‎02-10-2025 11:08 by Fitbit Moderator

@Kimmycrochet Welcome to our Fitbit Community. I totally understand how you feel about the screen issue that your Inspire HR has experienced since it got stuck on the Fitbit logo. By the way, thank you for trying to get this issue resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

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