help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR is stuck on time screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2020 14:06 - last edited on ‎07-31-2020 17:34 by

‎07-30-2020 14:06 - last edited on ‎07-31-2020 17:34 by

hi .my relatively new fit bit is stuck on the time screen .I used to be able to scroll down and see how many steps etc but it is stuck on the time screen .any idea what could be wrong or should I bring it back .why do they fail so soon after purchase.???

 

 

Moderator edit: subject for clarity and format

Best Answer
Labels:
1 REPLY 1

‎07-31-2020 17:38

‎07-31-2020 17:38

Welcome to the Fitbit Community, @Ger26.

 

I am sorry to hear the screen on your Inspire HR is stuck on time. I understand your concern and I am here to help. I recommend trying the following:

 

1. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

2. Change a clock face: How do I change the clock face on my Fitbit device? 

 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes