Inspire HR is tracking too many steps

[savtac]

Standing in the kitchen and decided to sync my Inspire HR. I had 10800 steps...it synced to give me 861694 steps....any ideas on how to fix this please?

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @savtac 

 If it happens again I would try restarting your Fitbit Inspire 2 to see if that solves the issue. Look here to see how to properly do so: https://help.fitbit.com/articles/en_US/Help_article/1186.htm Performing a restart will not cause you to lose any data.

I hope this helps and gives you a solution to your issue. 😃 Please let me know how it goes

[savtac]

Thanks for trying. I wish I could say it worked...but no such luck.
I also wish Fitbit had a decent Help line... that seems to have disappeared
a couple of years ago. Very frustrating.
Thanks anyway.
S

[MarreFitbit · Accepted solution]

Hi there, @savtac. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Inspire HR. We‘re taking your comments and sentiments in regards to our products and services into consideration. @SunsetRunner Thanks for your suggestion! 

I've seen you contacted our Support Team after posting here. If you still have issues with your Fitbit device, please feel free to contact our team back for further assistance. 

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

In order to negate the extra, see How do I add, edit, or delete Fitbit data and activities?

Have a good day.