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Inspire HR is unresponsive

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‎06-14-2019 19:19 - last edited on ‎06-15-2019 08:17 by Fitbit Moderator

‎06-14-2019 19:19 - last edited on ‎06-15-2019 08:17 by Fitbit Moderator

No matter what I do, my Fitbit is completely unresponsive. It “died” last night at 28% and I’ve been charging it all day thinking the battery is dead, nothing. I’ve held the button down and seen the little smiley face that is supposed to mean it’s up and ready to go but nothing. Any ideas?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎06-14-2019 20:21

‎06-14-2019 20:21

Oh dear @Lexxxxington That doesnt sound good at all. I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-14-2019 22:36 - last edited on ‎06-15-2019 08:21 by Fitbit Moderator

In response to NellyG

‎06-14-2019 22:36 - last edited on ‎06-15-2019 08:21 by Fitbit Moderator

Thank you!!

 

Moderator edit: removed persona information

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‎06-15-2019 08:20

In response to Lexxxxington

‎06-15-2019 08:20

Welcome to the Community Forums @Lexxxxington!  You've done an excellent job troubleshooting your Fitbit Inspire. This is not a normal behavior, I'll be glad to give you a hand with this.

 

Since you've already restarted your Inspire HR, I'd suggest to fully charge it. If you have difficulties to charge it, see: Why isn't my battery charging on my Fitbit device? 

 

Thanks for your help @NellyG! 

 

Give it a try for another day and if you notice this is acting erratically again, please let me know so I can request a ticket for you.

Maria | Community Moderator, Fitbit


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‎06-15-2019 14:35

In response to MarreFitbit

‎06-15-2019 14:35

Hello! 

 

Its been plugged in for 24 hrs now. Still unresponsive. SOS 

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