06-14-2019
19:19
- last edited on
06-15-2019
08:17
by
MarreFitbit
06-14-2019
19:19
- last edited on
06-15-2019
08:17
by
MarreFitbit
No matter what I do, my Fitbit is completely unresponsive. It “died” last night at 28% and I’ve been charging it all day thinking the battery is dead, nothing. I’ve held the button down and seen the little smiley face that is supposed to mean it’s up and ready to go but nothing. Any ideas?
Moderator edit: updated subject for clarity
06-14-2019 20:21
06-14-2019 20:21
Oh dear @Lexxxxington That doesnt sound good at all. I have flagged a moderator to come and help you.
Helen | Western Australia
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06-14-2019
22:36
- last edited on
06-15-2019
08:21
by
MarreFitbit
06-14-2019
22:36
- last edited on
06-15-2019
08:21
by
MarreFitbit
Thank you!!
Moderator edit: removed persona information
06-15-2019 08:20
06-15-2019 08:20
Welcome to the Community Forums @Lexxxxington! You've done an excellent job troubleshooting your Fitbit Inspire. This is not a normal behavior, I'll be glad to give you a hand with this.
Since you've already restarted your Inspire HR, I'd suggest to fully charge it. If you have difficulties to charge it, see: Why isn't my battery charging on my Fitbit device?
Thanks for your help @NellyG!
Give it a try for another day and if you notice this is acting erratically again, please let me know so I can request a ticket for you.
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06-15-2019 14:35
06-15-2019 14:35
Hello!
Its been plugged in for 24 hrs now. Still unresponsive. SOS