Inspire HR isn't recording miles properly

[Shar007]

Hi there, I'm not sure why? But my inspire hr is not recording my mileage from my daily walks properly anymore. I've had it a year and was thinking of upgrading to a fitbit sense but to be honest, if it stops working properly after a year that's a lot of money to lose for me. I have the inspire GPS connected to phone and WiFi off, what else could it be? Can anyone help? Many thanks 🤔🤗

Moderator Edit: Clarified subject

[SilviaFitbit]

@Shar007 Hi there. Thanks for the details mentioned. 

When you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

Learn more about it in this article How accurate are Fitbit devices? 

[mickij3]

Hello. How do I know when my GPS on my Inspire HR is ready to track? My miles are usually WAAYY off. I use Nike Run app and I usually track at least 3 miles per activity. Fitbit is usually HALF that amount which is super frustrating. How do I prevent or fix this? 

[SilviaFitbit]

@mickij3 Welcome to the Fitbit Community. Thanks for the details mentioned. 

I see where your frustration is coming from. When you start the activity, your Inspire HR will show that it's looking for GPS signal, however you can start the activity. Once it's connected to your phone, it will show a steady GPS signal at the top, so you can start your workout. 

I'd like you to double check that you're following this procedure to track your runs or walks: 

1. On your tracker, open the Exercise app   and swipe to find an exercise
2. Tap the exercise to choose it. If GPS is available, an icon appears at the top as your device tries to connect.
3. Tap the play icon   to start, or swipe up to set an exercise goal. If you set a goal, press the button or buttons to go back and tap the play icon 
4. Tap the middle of the screen to scroll through your real-time stats.
5. To pause or end your workout, press the button or buttons. To resume, tap the play icon 
6. Press the button or buttons again, and tap Finish to end the workout.
7. Swipe up to see your workout summary.
8. Press the button or buttons to close the summary screen.
9. To see your GPS data, sync your tracker and tap the Exercise tile   in the Fitbit app.

When you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

Hope this helps.