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Inspire HR isn't syncing

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‎12-30-2019 06:23 - last edited on ‎12-31-2019 07:10 by Fitbit Moderator

‎12-30-2019 06:23 - last edited on ‎12-31-2019 07:10 by Fitbit Moderator

Hi,

 

I have had my Fitbit since about Sept and tbh it has always been a bit slow updating but over the course of a couple of months it took three or four days to update and wouldn’t sync and not connect to the internet.

 

I managed to get it going again (for a limited time) by restarting it but it has now given up the ghost more than it did before.

 

I can only get the time and it will not change or display anything other than the time. It does not get recognised by the iPad or phone, doesn’t connect to the internet or sync in any way. I have tried the help pages but to no avail. 

has anyone any ideas on what is wrong and how to fix it please.

 

 

Moderator edit: updated subject for clarity

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‎12-31-2019 07:11

‎12-31-2019 07:11

@Cassa333 It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Inspire HR not syncing and thank you for troubleshooting this issue. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device as your phone, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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