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Inspire HR isn't syncing

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‎08-15-2020 01:29 - last edited on ‎08-16-2020 18:20 by Fitbit Moderator

‎08-15-2020 01:29 - last edited on ‎08-16-2020 18:20 by Fitbit Moderator

Help please.   My Inspire will not synch regularly.   It is now 9.30am and the last time it synched was at 4 pm yesterday.    When I try to get it to synch I get a device not found message.  This is really frustrating so any advice would be much appreciated please.    Thank you

 

Moderator Edit: Clarified subject

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‎08-16-2020 18:20

‎08-16-2020 18:20

Hello @veritycoulthard, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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