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Inspire HR isn't turning on

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‎01-12-2020 21:03 - last edited on ‎01-13-2020 11:45 by Fitbit Moderator

‎01-12-2020 21:03 - last edited on ‎01-13-2020 11:45 by Fitbit Moderator

I have cleaned the pins on my charger. I have tried to restart my Fitbit, also I have even tried to charge it for over seven hours and it still won't turn on. I have looked at the suggestions people have given me but it still doesn't work. A few days ago my Fitbit was working perfectly and now it won't turn on, it won't tell me if it is charged or not, connect to my device and it won't charge. What should I do?

 

 

Moderator edit: updated subject for clarity

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‎01-13-2020 11:56 - last edited on ‎01-21-2025 08:39 by Fitbit Moderator

‎01-13-2020 11:56 - last edited on ‎01-21-2025 08:39 by Fitbit Moderator

@Cindy_Chen Welcome! It's nice to have you on board!

Let me help you with your unresponsive device and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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