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Inspire HR just died

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‎03-12-2020 20:34 - last edited on ‎03-13-2020 12:17 by Moderator Alum

‎03-12-2020 20:34 - last edited on ‎03-13-2020 12:17 by Moderator Alum

My HR is almost a year old and it just died. It got so warm/hot last night that I woke up in the middle of the night... worst experience ever. I tried syncing but my iPhone doesn’t recognize it. I also tried restarting with no luck. My HR just went blank... 

 

Moderator edit: Subject for clarity and format.

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‎03-13-2020 12:45

‎03-13-2020 12:45

Welcome to the Community Forums @Nahomi.

 

We appreciate the time you've taken to report the issues with your Fitbit Inspire HR. You did a great job trying those steps, sorry to hear about what you've experience with it. I've requested a case for you, our team will be contacting you via email shortly.

 

Let me know if you have questions about it. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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4 REPLIES 4

‎03-13-2020 12:45

‎03-13-2020 12:45

Welcome to the Community Forums @Nahomi.

 

We appreciate the time you've taken to report the issues with your Fitbit Inspire HR. You did a great job trying those steps, sorry to hear about what you've experience with it. I've requested a case for you, our team will be contacting you via email shortly.

 

Let me know if you have questions about it. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎03-13-2020 21:29

In response to YojanaFitbit

‎03-13-2020 21:29

I’ve never posted, so I hope this is correct. My inspire HR is about 7 months old and I love it. However, I had recently noticed how dim my screen was getting in spite of it being charged. I cleaned the posts and let it dry before placing on the charger. I tried to rest it, but failed because I could not read the left side of the screen. After many attempts it got hot and died. I will see if it will respond in the morning, but looking at all the post about this issue I have no hope. ☹️

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‎03-14-2020 02:03

In response to YojanaFitbit

‎03-14-2020 02:03

The exact same thing happened to my inspire hr yesterday. I have tried resetting it and charging it but my phone dosen't recognise the device. Please advise as I do rely on it.

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‎05-27-2020 18:25

In response to Bea33

‎05-27-2020 18:25

so they gave me instructions to send it and they fixed it for free but now is starting to do it again...

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