Inspire HR just showing white line through the screen

[Petelec71]

Good morning, I have recently purchased a Fitbit Inspire HR. On setting this up the display shows nothing but a white line across the front. I have researched and found out this may be a firmware update? However, its been like this for over 24 hours now. My Inspire HR is syncing with the app on my laptop but doing very little else...any ideas or solutions would be most welcome. 

Thanks in advance

[Julia_G]

Hi, @Petelec71 , I would suggest giving your Inspire HR a restart:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

If that does not solve the issue, you might try setting it up again.  Click on the account icon (that’s the little person icon top left) and on the account screen scroll down to “set up a device”.  Choose Inspire HR from the drop down list.  You should get a message saying  there is already an Inspire HR on your account.  Do you want to replace it?  Confirm that you do and follow the instructions.

I hope this helps.  Let us know how you get on.  Welcome to the forums!

[Petelec71]

Hello, 

Thanks for your reply, unfortunately i have been trying this for a few days now and still receiving a white line across the centre. Seems like this is a common problem. 

With regards

[Hells04]

Mine is doing the same. Got it today, and it WILL NOT update so I can start using it. I have downloaded the app, uninstalled and reinstalled, turned off and on again the fitbit, turned off and and on the phone...... it simply won't connect and let me set up the device so I can use it! 

[Julia_G]

If this has persisted for 24 hours or more, and you are unable to complete the set up by starting over (chosing “set up a device” and “replacing” your Fitbit), you may need to get in touch with Fitbit Customer Support on Contact.fitbit.com .

[Petelec71]

Yep, very dissapointing indeed. I have been struggling with this for 3 days now, I am reasonably tech - savvy but am getting nowhere with this one. After research the white line indicates a firmware update but has been like this for 24 hours now.. I am going to return to Argos in favour of a different brand, will keep you updated if it is fixed. 

[Petelec71]

Problem sorted. After 2 Windows 10 PCs, 2 android phones and about 20 resets we finally got a notice informing us of an update. Once clicked this actually did take about 20 mins to download with a good internet speed. 

Advice: Windows 10 say they update all apps however this looks like it may not be the case. I uninstalled then reinstalled the app on my android phone, synced the device and it informed immediately of an update. 

Quite a lot of unnecessary perseverance here  and conflicting information from Fitbit but glad to have it sorted.