Inspire HR keeps showing sleeping when I’m awake

[ChiGSD]

It’s been showing like up to 3 hours of sleep during the day when I’m awake.  It started doing this for the past couple of days now.  Today it did it twice.  It’s kind of freaking me out because I can’t help but think maybe my heart rate is dropping or something.

Moderator edit: format

[JuanJoFitbit]

Hi @ChiGSD, it's great to see you in our Fitbit Community. Regarding the sleep time issue that your Inspire HR experienced when you were awake, I'd like you to restart your device as described in this help article. After this, monitor your Inspire HR during the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[ChiGSD]

Thank you for your reply.  Unfortunately it did not fix the problem.  I restarted it last night and today it shows I was asleep from 11:37am to 1:05pm.  I know I was awake because my sister comes to my house for her lunch break so I was definitely awake.  


Sent from Yahoo Mail for iPhone

[JuanJoFitbit]

Hi @ChiGSD, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.