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Inspire HR keeps shutting down

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‎11-23-2020 03:25 - last edited on ‎11-24-2020 04:07 by Fitbit Moderator

‎11-23-2020 03:25 - last edited on ‎11-24-2020 04:07 by Fitbit Moderator

For some time my fitbit  just stop displaying and tracking my activity. It is fully charged and when I plug it in and restart, the screen will display. Once off the charger it will respond to the tap or wrist flick for some time and then it goes off again. I have restarted multiple times and no luck. I bought it about an year ago and it seems to me that this is note acceptable!!

Any help?

 

 

Moderator edit: updated subject for clarity

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‎11-24-2020 04:04

‎11-24-2020 04:04

Hi @lfreire, welcome to our Fitbit Community. I'm sorry to hear that your Inspire HR keeps shutting down after some time you take it off the charger. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Due to this, let me go ahead and forward your case to our Support team and they'll be happy to follow up and assist you accordingly. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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