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Inspire HR keeps turning off, and reset/charge doesn't work.

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‎05-24-2020 21:47

‎05-24-2020 21:47

I got kicked out of the chat due to my phone acting up, but my Fitbit HR has not stayed on for more than a couple hours the past two days. It's showing as charged when it does connect, but steps and HR are not being recorded.

 

I have tried the reset multiple times with no consistent results. Sometimes it smiley faces, sometimes nothing, occasionally turns on/synced then is back off.

 

How frustrating! It's only a few months old.

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‎05-27-2020 10:22

‎05-27-2020 10:22

@Beamy90 Welcome to the Community.

 

Sorry for the delay in my reply and to hear that your Inspire HR isn't working as it should. Also thank you for troubleshooting this issue and for reaching out to our Support team. I noticed that you already have a ticket with them so keep working with the team to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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