Inspire HR keeps vibrating but screen is black

[LuciAbreu]

After my fitbit inspire's battery died, I tried charging it but it keeps vibrating every 30 seconds -- give or take -- but it does not turn on. 

I've been having this device for less than a year and it's not working!!! I'm so disappointed. 

Please help!

Moderator edit: updated subject for clarity

[NellyG]

Hi @LuciAbreu  Try restarting it several times. If that doesnt fix it, please come back here.

Restart your tracker

[LuciAbreu]

Still doesn’t work. It shows the smile but the screen still black

Sent from my iPhone

[NellyG]

Thanks for trying. I have flagged a moderator to come and help you.

[allinafelter]

My inspire HR is having the same issue. I have attempted to reset multiple times with no luck. 

[SunsetRunner]

Similar issue to OP, Inspire HR went unresponsive for 3 days, black screen, and just put it on charger again, but only getting smiley face (with no vibration).  I've also tried the restart instructions with no success. 

[LizzyFitbit]

Hi @NellyG, it's great to see you here, and thanks for the heads up! @LuciAbreu, @allinafelter and @SunsetRunner, welcome to the Community Forums!

Thank you guys for letting me know about your Inspire HR devices, as well for trying the restart process. You did a great job! I've gone ahead and contacted our Support Team, so they can create a case on your behalf. You'll receive an email from them shortly, keep an eye on your inbox.

See you around. 

[pclar09]

I am also having this same issue. Tried restarting multiple times. Now it just vibrates every 20 seconds or so and stays black. The smiley face appears when I do restart procedures, but the screen goes back to black and starts vibrating every 10  - 20 seconds after that. 

[LizzyFitbit]

Hi @pclar09. Welcome! It's nice to see a new face around. I'm sorry for the delayed response.

Thanks for letting me know that your Inspire HR has the same behavior. You did a good job with the troubleshooting steps! Since the issue persists, I've shared your details to our Support team so they can create a case and give you a hand. They'll send you an email shortly, keep an eye on your inbox.

I'll be around if you need anything else.

[StaceMila]

I am having the same issue, cant get it to restart. Can you advise what to do next. Thanks

[LizzyFitbit]

Hi @StaceMila. Welcome to the forums. I'm sorry for the delayed response.

Thanks for joining this thread and for trying the restart process on your own. Since your Inspire HR continues having the same behavior, I contacted our Support team to share your details and I was told that you already created a case with them. Since they provided you with assistance via email, I'd recommend to keep an open communication with them.

Hope to see you around.

[AlexLiu2]

Hi 
I encounter the same problem.😣
No battery and then when I charge it, the battery icon doesn't show up and the screen is black out. 
Try to reset several times and only smile face appear, and it keeps vibrating every 10s when I plug it with the USB port. 
 Can you advise what to do next? Many thanks!
Cheers

[AlexLiu2]

Hi 
I encounter the same problem.

No battery and then when I charge it, the battery icon doesn't show up and the screen is black out. 
Try to reset several times and only smile face appear, and it keeps vibrating every 10s when I plug it with the USB port. 
 Can you advise what to do next? Many thanks!
Cheers

[AlvaroFitbit]

@AlexLiu2 It's good that the community is growing! 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.