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Inspire HR logged steps disappearing

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‎07-29-2020 21:48 - last edited on ‎08-04-2020 06:35 by Fitbit Moderator

‎07-29-2020 21:48 - last edited on ‎08-04-2020 06:35 by Fitbit Moderator

Starting multiple walking challenges tomorrow, and just had 4000 steps DISAPPEAR from my count.  How can I recover these and solve the issue? 

 

 

Moderator Edit: Clarified subject

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‎08-04-2020 07:40 - last edited on ‎06-21-2025 04:45 by Fitbit Moderator

‎08-04-2020 07:40 - last edited on ‎06-21-2025 04:45 by Fitbit Moderator

@nbritton1970 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your missing steps on your account. Do you have any third party app linked to your account? Have you manually logged any activities on your account? These two scenarios may overwrite the data that your tracker recorded. Try logging out from your app, restart your phone and log back in. Also restart your tracker.

I look forward to your reply.

Alvaro | Community Moderator

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