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Inspire HR logs all sleep incorrectly

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‎03-06-2020 08:15

‎03-06-2020 08:15

I have an Inspire HR and it has never logged my sleep times correctly, not even once!

i am usually at work when it says I am sleeping and I am positive that I would know if was asleep for hours at work because I would no longer be employed. Does anyone have any idea on how to correct this? I have tried editing my sleep log, restarting my device and nothing has helped. This is very aggravating and makes me not even want to to continue paying for a premium subscription to a device that is currently operating under par. 

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‎03-07-2020 05:35

‎03-07-2020 05:35

@GenaBee Welcome to the Community. Thanks for taking the time to share what you're experiencing with your Inspire HR. 

 

I'm sorry you've had to deal with this but let's troubleshoot this together. I appreciate the restart you performed. 

 

I would like you to restart your Inspire once again and change the sensitivity to sensitive instead of normal. Also, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.

 

Keep me posted. 

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