help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR losing time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-29-2019 07:44 - last edited on ‎10-30-2019 06:27 by Moderator Alum

‎10-29-2019 07:44 - last edited on ‎10-30-2019 06:27 by Moderator Alum

Help my boys Inspire HR keeps losing time normally 1 hr , then you sync it and its ok , as he only syncs it at night on an ipad its a bit annoying that the time is always wrong during the day, also when this happens it sometimes loses the step count. I have already tried doing a full reset which did help for a few days and then its back to losing time again. Any help would be great

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-30-2019 06:29 - edited ‎10-30-2019 06:36

‎10-30-2019 06:29 - edited ‎10-30-2019 06:36

Thanks for reaching out the Fitbit Forums @danshrl, welcome. 

 

Thanks for trying those steps. That's a pretty weird thing. If your Fitbit is syncing with your phone, it should be showing the correct time. Usually, your Fitbit device's time should be changing automatically with your phone if the App has the "Automatic Time Zone" turn on in the "Advance Settings". You will find this information here: How do I change the time on my Fitbit device? 

 

If that doesn't help you can check this workaround. Now about your steps, are you loosing steps every day too? How many steps are you loosing daily? 

 

Let me know if you need more help.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes

‎11-01-2019 02:34

In response to YojanaFitbit

‎11-01-2019 02:34

Hi it doesn't sync to a phone during the day as my boy doesnt have one, he syncs it every night on his ipad.

As for the steps it seem that when the time changes to the wrong time it zeros the steps.

I had already  turned off the automatic time zone and set to UK.

I have googled this issues and i don't seem to be alone with this issue.

Best Answer
0 Votes