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Inspire HR lost previously recorded steps

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‎01-25-2020 07:42

‎01-25-2020 07:42

My Fitbit and app showed over 7300 steps last night however this morning it shows yesterday's final step count as under 7200. It doesn't sound like much, but I'm in a stepbet game and I need 7263 steps a day and now I've been disqualified. I've restarted my app and it won't recover those steps. 

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‎01-25-2020 17:10

‎01-25-2020 17:10

Hi @ober0176  If the steps were synced to the app (and therefor to the Fitbit Servers) then hopefully you can recover them. Did you manually add or edit any exercise in the app ? If so remove your changes and the steps should reappear. If thatisnt the case then uninstall the app from your phone, restart the phone and reinstall the app and log back in. Hopefullybthe steps will be back.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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