Inspire HR no heart rate in settings

[EMLP]

I’m seeing so many people having trouble with heart rate- I keep seeing advice to turn on the HR BUT on my app there’s no HR choice in settings. Your thoughts?

[JohnnyRow]

Are you sure you have the Inspire HR, not just the Inspire?

[LZeeW]

@EMLP   The heart rate control you are looking for is on the device itself, not in the app.  On your clock face, swipe down until you get to the Settings gear.  Tap that icon and then you will be able to get to the heart rate on/off.  I don't have an Inspire HR on my account right now, so I can't give you the exact position of the Heart Rate once inside the Settings.

The default setting is to have the heart rate on, so I am not sure how it could get turned off.  I have a Versa on my account right now.  Even if the heart rate is off in the device settings, the green LED still flashes.  Is your LED flashing?

[EMLP]

thank you so much. I thought Ah! great, that's it, and then ....on the
tracker, I scroll and scroll but: no settings. and I thought, yesterday,
that I had seen a settings wheel on the track. maybe I don't know how to
access it.

in any case, thanks for your time and reply





*Erika Petersen*


*514 West End Ave New York, New York 10024917-859-9658*

[EMLP]

Good thinking ... but no, my app says I'm connected to Fitbit Inspire HR .... can it make a mistake?

[EMLP]

thank you -- aad it seemed like that might have solved it! I was happy - and then  ..... I can't find any settings wheel on the tracker -- I scroll, I press button - nothing brings up a setting. Hmmmm...... 

[EMLP]

cc: laurie -- I've tried that - keeps telling me to turn HR on and there's no option for HR ......

[JohnnyRow · Accepted solution]

From main clock face, scroll up (swipe down) through Exercise, Relax, Timers, Alarms, Settings.  Tap Settings, then scroll up or down to see Heart Rate; tap to toggle on or off.

[EMLP]

YAY! Thank you! Scroll UP! I found it - and so I toggled it on - now we'll see how it goes. Again, thanks so much for your help.