Inspire HR no longer holds a Band!

[LMagsFit]

I’ve had my Inspire for 4 months now, and the original band won’t stay on anymore. At first I thought it was the band itself and I bought another band to see if it worked. My new band won’t connect to my device either. The area to insert the band on my Fitbit seems like it is no longer tight enough to hold the pins. I can’t use my Fitbit at all now and it’s been only a few months. 

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Kevinfit1]

I just bought my Inspire yesterday and the pin won’t stay in.  This is a horrible design and I intend on returning it today.

[Odyssey13]

Hi @Kevinfit1  before you return it, try calling customer service. They might be able to walk you through it.

[berx2]

My daughter has an Inspire for a little over two months. It too will no longer keep the band in place. It is constantly falling out. Case no 33556708 was raised but no reply from Fitbit after sending in the required info. Looks to be a poor design or materials.

[Odyssey13]

Hi @berx2   contact customer support with your case number to inquire. The community forums won't have your information.

[Kevinfit1]

Thanks.  I returned it to Best Buy and got a new one.  This one seems to hold the band.  The one I bought yesterday would not hold either the small or large band.  This one holds both.  It looks like the hole that holds the pin is susceptibility to wearing out.

[Odyssey13]

Thanks for the happy update @Kevinfit1 . Keep on stepping!