Inspire HR no longer logging food

[EH84]

For the past two or so weeks my inspire HR will no longer log food correctly. It does not show a total on the dashboard and if you click into the food log the total in there periodically doesn't add up to the subtotals for each meal.

It also doesn't snyc between my Android app and Windows on my PC.

It no longer saves recent foods and the searching of foods is very inconsistent. 

The nutrients totals also show outrageously high macro totals rather than what has been entered and it intermittently wont save new custom foods.

The other tracking totals are working for exercise etc.. but the food has completely dropped out.

It also won't show the cals in vs out for past days.

I have done all of the standard suggestions to fix including:

Disconnect/reconnect Bluetooth

Reboot device

Force close app

Check for software updates

Change clock face

Nothing is working and it's so frustrating! Please help!

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @EH84.  

I appreciate all the information that you've shared about this inconvenience with your food logs and calorie information. 

Please know that other users have also been experiencing this same issue and this has been escalated to our team so they can look into it. The next Fitbit app version will bring a fix for this issue, so it's recommended to wait until an update is available for your Fitbit app. 

Thanks again for all the information provided about this. The team continues to work to improve the Fitbit experience and your feedback is a big part of that process. Any update about this inconvenience will be shared in these threads: 

• For iOS - Fitbit app not tracking food and calories intake. 
• For Android - Fitbit app not tracking food and calories intake. 

See you around.