Inspire HR no longer responds to taps after firmware update

[OR_user]

Hi,

My Inspire HR was working fine, yet few days ago I installed a firmware update.

Since then, the device stopped responding to tapping. Most of the time it doesn't respond at all, yet sometimes it suddenly does, then no response again.

Any proposals what to do?

[NBor]

I am having the same problem. 

[Abarnes187]

Mine is only showing the clock at the moment. Last night it came on and stand on for 5 minutes straight. I have restarted my phone, reparred my devise, and nothing has worked.

[HARRY1917]

Glad I checked here, fitbit was working fine until a minute ago, then the display died. Only shows the time nothing I tried works. Thought it was just me.

[HARRY1917 · Accepted solution]

Connected with support. Put tracker on charger and held button down for 5 seconds. The tracker reset and started working again.

[Verityc]

Thank you for sharing this. I've had same problem today and this has fixed it

[NBor]

Thank you it worked.

[Ootsa]

Yay, thanks, this worked for me also!

[LisaBee23]

Thanks for the solution! I had the same problem.

[dutchRafa]

I'm having the same problem: neither taps nor swiping do anything.

[YojanaFitbit]

Hi everybody thanks for reporting the issues that you've been having with your Inspire HR after the latest firmware update. Sorry for the delay. 

I'm glad to see that some of you have had good results with the suggestion of our good friend @HARRY1917. Thanks for confirming this information, I've marked this post as the solution of thread. If you keep having issues with your Fitbit, please let me know.

Restarting your device turns it off and on without deleting any activity data. Follow these steps to restart  your Inspire HR:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Let's give it a try and please keep me posted.

[Lizlime]

Have just done the suggested reset and it’s worked - thanks 

[OR_user]

Unfortunately restarting the device did not work for me. It still doesn't respond well to tapping and doesn't respond at all to arm rotation.

Any other solution?

[HARRY1917]

None that I know of but support was very helpful, they may have a way to
reset on their side. I would start up a chat session with them, they will
want to know all that you tried.

[Abarnes187]

My issue seemed to work itself out. My unit is working properly now with
only a slight issue with arm rotation.

Thank you for the reply,

[YojanaFitbit]

Hi there thanks for getting back. Nice to see you around. Sorry for the delay.

@Abarnes187 and @Lizlime thanks a million for sharing this information. I'm glad to know that you're back on track now. 

@OR_user Thanks for trying the suggested steps. Since this didn't work, I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support at the email you used to register with the Community forums.

@HARRY1917 Thanks for confirming that you've tried the suggested steps with no luck. You did a great job checking with our team. 

Let me know if you need anything else.

[cmhf]

Tried it and doesn’t work. I’m not aware of a firmware update, but screen only displays time when I push button. When trying to hold button for 5 seconds it turns black instead of restarting.